ph11.com Terms & Conditions

1Introduction & Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the ph11.com online gaming platform, including all games, services, features, content, and functionality offered through the ph11.com website and any associated mobile-optimized interfaces (collectively, the "Platform").

ph11.com is operated by its registered management entity and is intended exclusively for use by eligible players located in the Philippines. The Platform provides online casino games, sports betting, live dealer games, and related gaming entertainment services.

By completing the ph11.com registration process, logging in to an existing account, or otherwise using any part of the Platform, you acknowledge that:

• You have read and understood these Terms in full;
• You agree to be legally bound by these Terms;
• You meet all eligibility requirements set out in Section 2;
• You are acting on your own behalf and not on behalf of any third party.

These Terms should be read in conjunction with ph11.com's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and ph11.com.

2Eligibility

To register and maintain an account on ph11.com, you must satisfy all of the following eligibility requirements at all times:

• Age: You must be at least 21 years of age. This is the minimum legal age for participation in casino-style gambling activities in the Philippines, in accordance with applicable Philippine gaming regulations. ph11.com strictly enforces this requirement and reserves the right to request government-issued identification at any time to verify a player's age.
• Jurisdiction: You must be physically located in the Philippines at the time of registration and during use of the Platform. It is your sole responsibility to ensure that your use of ph11.com is lawful in your jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. You must not be under any legal disability or restriction that would prevent you from entering into these Terms.
• Not Self-Excluded: You must not be subject to any self-exclusion order, voluntary exclusion, or exclusion imposed by ph11.com or any gaming regulatory authority.
• Not a Problem Gambler: You must not be registered on any self-exclusion list or have been identified as a problem gambler by any recognized authority or program.

3Account Registration

To access the full range of ph11.com services, you must register for an account. The following rules apply to all ph11.com account registrations:

• One Account Per Person: Each individual is permitted to hold only one (1) ph11.com account. The creation of multiple accounts by the same individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited. ph11.com reserves the right to merge, suspend, or permanently close duplicate accounts and to forfeit any balances associated with them.
• Accurate Information: You must provide accurate, complete, and truthful information during registration, including your full legal name, date of birth, residential address in the Philippines, mobile number, and email address. You are obligated to keep this information current and to notify ph11.com promptly of any changes.
• Identity Verification (KYC): ph11.com is required to verify the identity of its players. You may be asked to submit government-issued identification documents (such as a Philippine passport, driver's license, SSS ID, or UMID) and proof of address. Failure to complete identity verification within the required timeframe may result in account restrictions or closure.
• Account Ownership: Your ph11.com account is personal to you and may not be transferred, sold, or assigned to any other person. You may not allow any third party to use your account, and you accept full responsibility for all activity conducted through your account.

ph11.com reserves the right to decline any registration application at its sole discretion, without being required to provide a reason for such refusal .

4Account Security

You are solely responsible for maintaining the security and confidentiality of your ph11.com login credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number or email address.

• You must choose a strong, unique password for your ph11.com account and must not reuse passwords from other websites or services.
• You must not share your login credentials with any other person under any circumstances.
• ph11.com will never ask you for your password via live chat, email, SMS, or any other communication channel. Any communication purporting to be from ph11.com that requests your password should be treated as fraudulent and reported to our support team immediately.
• You must notify ph11.com immediately if you suspect that your account has been accessed without your authorization, or if your login credentials have been compromised.
• ph11.com will not be liable for any losses arising from unauthorized access to your account where such access resulted from your failure to maintain the security of your credentials.

5Deposits & Withdrawals

All financial transactions on ph11.com are conducted in Philippine Peso (PHP / ₱). The following terms apply to all deposits and withdrawals:

Deposits

• The minimum deposit amount is ₱100. ph11.com does not charge fees on deposits, though your payment provider may apply their own transaction charges.
• Accepted deposit methods include GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, Visa, Mastercard, InstaPay, and PESONet. Available methods may vary and are subject to change.
• Deposits are credited to your ph11.com wallet upon confirmation from the payment provider. GCash and PayMaya deposits are typically credited instantly.
• You may only deposit funds from payment accounts registered in your own name. Deposits from third-party accounts are strictly prohibited and may result in account suspension pending investigation.

Withdrawals

• The minimum withdrawal amount is ₱200. Withdrawal requests are subject to identity verification (KYC) completion prior to processing.
• Withdrawals will only be processed to a payment account registered in the same name as your ph11.com account. ph11.com reserves the right to return funds to the original deposit source where technically feasible.
• ph11.com aims to process withdrawal requests within 1 to 24 hours, subject to verification requirements and payment provider processing times. GCash and PayMaya withdrawals are typically processed within 5 to 15 minutes after approval.
• ph11.com reserves the right to conduct additional verification checks before processing any withdrawal, particularly for large amounts or where unusual account activity has been detected.
• Bonus funds and winnings derived from bonus play may be subject to wagering requirements before they become eligible for withdrawal. See Section 6 for full bonus terms.

6Bonuses & Promotions

ph11.com offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the following general terms, in addition to any specific terms communicated at the time of the offer:

• Wagering Requirements: Most bonuses are subject to wagering requirements, which specify the number of times the bonus amount (and in some cases the deposit amount) must be wagered before a withdrawal can be requested. Wagering requirements applicable to each bonus will be clearly stated in the promotion details.
• Eligibility: Bonuses are available to eligible registered players only. ph11.com reserves the right to exclude certain players from specific promotions at its discretion. Players who have self-excluded or are subject to account restrictions are not eligible for bonuses.
• One Bonus at a Time: Unless otherwise stated, only one bonus may be active on your ph11.com account at any given time. Attempting to claim multiple bonuses simultaneously may result in the cancellation of one or more bonus offers.
• Bonus Abuse: ph11.com actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim bonuses, using automated software to meet wagering requirements, or exploiting errors in bonus calculations. Any player found to be abusing bonuses will have their account suspended and all associated bonuses and winnings forfeited.
• Expiry: Bonuses that are not claimed or used within the stated validity period will expire automatically. Expired bonuses cannot be reinstated.
• Modification and Withdrawal: ph11.com reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice, provided that such changes do not adversely affect bonuses already in active use by players.

7Betting Rules

The following general rules apply to all bets and wagers placed on the ph11.com platform. Game-specific rules are available within each game or betting market on the Platform.

• All bets are final once confirmed. ph11.com does not accept requests to cancel or amend bets after they have been placed and confirmed by the system, except where expressly permitted under specific game rules.
• Minimum and maximum bet limits apply to all games and betting markets. These limits are displayed within each game or market and may vary by game type, player tier, and promotional period.
• In the event of a technical malfunction, disconnection, or system error during a game or bet, ph11.com will endeavor to resolve the issue fairly. Where a game round cannot be completed due to a technical fault, bets placed for that round will be voided and stakes returned to the player's account.
• ph11.com uses certified random number generators (RNGs) for all non-live casino games. RNG integrity is independently audited on a regular basis to ensure fair and unpredictable game outcomes.
• For live dealer games, the outcome of each game round is determined by the physical actions of the dealer and is final once the round is closed. Any disputes regarding live game outcomes must be raised with ph11.com support within 24 hours of the game round in question.
• ph11.com reserves the right to void any bet that was placed as a result of a pricing error, system error, or any other manifest error on the Platform.

8Prohibited Conduct

The following activities are strictly prohibited on the ph11.com platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent termination, forfeiture of balances, and referral to relevant law enforcement or regulatory authorities:

• Fraud and Misrepresentation: Providing false, inaccurate, or misleading information at any point during registration, verification, or use of the Platform.
• Underage Gambling: Attempting to register or use the Platform if you are under 21 years of age, or assisting any person under 21 to access the Platform.
• Multiple Accounts: Creating or using more than one ph11.com account, whether in your own name or using the identity of another person.
• Collusion: Cooperating with other players to gain an unfair advantage in any game, including but not limited to sharing hole cards in poker, coordinating bets in live dealer games, or any other form of cheating.
• Use of Automated Software: Using bots, scripts, artificial intelligence tools, or any other automated software to place bets, interact with games, or otherwise use the Platform in a manner not intended for human players.
• Money Laundering: Using ph11.com for the purpose of laundering money or proceeds of crime, or depositing funds derived from illegal activities.
• Chargebacks: Initiating unauthorized chargebacks or payment reversals with your bank or payment provider in relation to deposits made to ph11.com.
• Exploitation of Errors: Deliberately exploiting any error, bug, or vulnerability in the Platform's software, games, or payment systems for financial gain.

9Intellectual Property

All content on the ph11.com platform — including but not limited to the ph11.com brand name and logo, website design, graphics, text, game interfaces, software, and all other materials — is the exclusive intellectual property of ph11.com or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the ph11.com platform for your personal, non-commercial entertainment purposes only. This license does not permit you to:

• Copy, reproduce, distribute, or publicly display any ph11.com content without prior written authorization;
• Modify, adapt, translate, or create derivative works based on ph11.com content;
• Use ph11.com's brand name, logo, or trademarks in any manner without express written permission;
• Reverse engineer, decompile, or disassemble any software used in connection with the ph11.com platform.

Any unauthorized use of ph11.com intellectual property may result in legal action. ph11.com actively enforces its intellectual property rights.

10Limitation of Liability

To the fullest extent permitted by applicable law, ph11.com's total liability to you in connection with your use of the Platform — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by you into your ph11.com account in the thirty (30) days immediately preceding the event giving rise to the claim.

ph11.com shall not be liable for any of the following types of loss or damage, even if ph11.com has been advised of the possibility of such losses:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or corruption of data;
• Loss of business opportunity or goodwill;
• Any indirect, consequential, special, or punitive damages;
• Losses arising from your reliance on information provided on the Platform;
• Losses arising from interruptions to the Platform caused by factors outside ph11.com's reasonable control, including but not limited to internet outages, power failures, natural disasters, or acts of government.

11Privacy & Data Protection

ph11.com collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the ph11.com platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ph11.com collects personal data for the purposes of account management, identity verification, payment processing, fraud prevention, regulatory compliance, and the provision of customer support. ph11.com does not sell your personal data to third parties for marketing purposes.

ph11.com implements industry-standard security measures to protect your personal data, including SSL encryption for all data transmitted between your device and the ph11.com platform. However, no method of electronic transmission or storage is completely secure, and ph11.com cannot guarantee absolute data security.

For full details on how ph11.com handles your personal data, your rights as a data subject, and how to exercise those rights, please refer to the ph11.com Privacy Policy.

12Responsible Gaming

ph11.com is committed to promoting responsible gaming and providing a safe, enjoyable gaming environment for all players. We recognize that for some individuals, gambling can become problematic, and we take our duty of care to our players seriously.

ph11.com provides the following responsible gaming tools, all of which are accessible from your account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your ph11.com account.
• Session Time Limits: Set limits on the duration of your gaming sessions. ph11.com will notify you when your limit is approaching and will log you out automatically when it is reached.
• Cool-Off Periods: Take a temporary break from ph11.com for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from ph11.com for a period of 6 months, 1 year, or permanently. Self-exclusion requests are processed within 24 hours.
• Reality Checks: Receive periodic notifications during your gaming sessions reminding you of the time you have spent playing.

For comprehensive information on responsible gaming tools, resources, and support, please visit our dedicated Responsible Gaming page.

13Account Suspension & Termination

ph11.com reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Provision of false, inaccurate, or misleading information during registration or verification;
• Failure to complete identity verification within the required timeframe;
• Suspected or confirmed fraudulent activity, money laundering, or other illegal conduct;
• Engagement in any prohibited conduct as described in Section 8;
• Receipt of a chargeback or payment dispute from your bank or payment provider;
• At the request of a regulatory authority or law enforcement agency;
• Where ph11.com determines, in its sole discretion, that continued operation of the account poses a risk to the integrity of the Platform or to other players.

Upon termination of your account for breach of these Terms, ph11.com reserves the right to forfeit any balance remaining in your account, including both real money and bonus funds. Where an account is closed for reasons other than breach — such as at your own request — any verified real money balance will be returned to you via your registered payment method, subject to completion of any applicable withdrawal verification procedures.

You may request the closure of your ph11.com account at any time by contacting our customer support team. Account closure requests are processed within 5 business days.

14Amendments to These Terms

ph11.com reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, ph11.com will notify registered players via email to their registered email address and/or by displaying a prominent notice on the ph11.com platform.

The updated Terms will take effect on the date specified in the notice. Your continued use of the ph11.com platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 13.

It is your responsibility to review these Terms periodically to stay informed of any changes. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised.

15Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of any dispute between you and ph11.com, we encourage you to contact our customer support team in the first instance to seek an amicable resolution. ph11.com is committed to resolving player complaints fairly and promptly.

If a dispute cannot be resolved through direct communication with ph11.com's support team, you may escalate the matter through the appropriate dispute resolution channels available under Philippine law. Both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines for the resolution of any dispute that cannot be settled amicably.

Nothing in this clause shall limit ph11.com's right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent unauthorized use of the Platform.

16Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you wish to exercise any of your rights as described in these Terms, please contact the ph11.com support team through the following channel:

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page or contact our support team directly. All responsible gaming requests are treated with the highest priority and confidentiality.

These Terms & Conditions were last updated in January 2026 and supersede all previous versions. ph11.com reserves all rights not expressly granted in these Terms.