ph11.com Privacy Policy

1Introduction

ph11.com ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all players and visitors who use the ph11.com online gaming platform. This Privacy Policy describes how ph11.com collects, uses, stores, shares, and protects personal information in connection with your use of the ph11.com website and all associated services.

This Privacy Policy applies to all personal data collected through the ph11.com platform, including data provided during registration, identity verification, payment processing, customer support interactions, and general use of the Platform.

ph11.com operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. By registering for or using the ph11.com platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read alongside the ph11.com Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the Platform.

2Personal Data We Collect

ph11.com collects the following categories of personal data from players and platform visitors:

ph11.com does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data (such as government ID numbers) is collected, it is handled with the highest level of security and access controls.

3How We Collect Your Data

ph11.com collects personal data through the following methods:

• Direct Collection: Information you provide voluntarily when you register for a ph11.com account, complete identity verification, make a deposit or withdrawal, contact our support team, or update your account settings.
• Automated Collection: Technical data collected automatically when you access the ph11.com platform, including your IP address, device identifiers, browser type, and session activity. This data is collected through cookies, web beacons, and similar tracking technologies as described in Section 7.
• Third-Party Sources: ph11.com may receive data about you from third-party identity verification providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), and fraud prevention services. This data is used solely to verify your identity, process transactions, and protect the integrity of the Platform.
• Publicly Available Sources: In limited circumstances related to fraud prevention or regulatory compliance, ph11.com may consult publicly available sources such as government databases or sanctions lists to verify player information.

4How We Use Your Personal Data

ph11.com uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your ph11.com player account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Service Delivery: To provide you with access to ph11.com's games, betting markets, live dealer tables, and all other platform features and services.
• Payment Processing: To process deposits and withdrawals through your chosen payment method, including GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment channels.
• Identity Verification (KYC): To verify your identity and age in compliance with applicable Philippine gaming regulations and anti-money laundering requirements. ph11.com is required by law to verify that all players are at least 21 years of age.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the Platform.
• Regulatory Compliance: To comply with applicable laws and regulations in the Philippines, including gaming regulations, anti-money laundering laws, and data privacy requirements.
• Customer Support: To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session limits, and self-exclusion requests.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the ph11.com platform.
• Communications: To send you account-related notifications, security alerts, transaction confirmations, and — where you have opted in — promotional communications about ph11.com offers and updates.

5Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), ph11.com processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and ph11.com — specifically, to operate your account, process transactions, and deliver the gaming services you have requested. Without this processing, ph11.com cannot provide its services to you.
• Legal Obligation: Processing is necessary for ph11.com to comply with its legal obligations under Philippine law, including gaming regulations, anti-money laundering requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for ph11.com's legitimate business interests, including fraud prevention, platform security, and improving the quality of our services, provided that these interests are not overridden by your rights and interests.
• Consent: For certain types of processing — such as sending marketing communications or using non-essential cookies — ph11.com relies on your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

6Data Sharing & Disclosure

ph11.com does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:

• Payment Processors: ph11.com shares necessary financial data with payment service providers — including GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels — to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable data protection laws.
• Identity Verification Providers: ph11.com works with third-party KYC and identity verification service providers to verify player identities and ages. These providers process your identity documents and personal data solely for verification purposes.
• Fraud Prevention and Security Services: ph11.com may share data with fraud detection and cybersecurity service providers to protect the Platform and its players from fraudulent activity, unauthorized access, and other security threats.
• Regulatory and Law Enforcement Authorities: ph11.com may disclose your personal data to Philippine gaming regulatory authorities, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts where required to do so by law, court order, or regulatory directive.
• Professional Advisors: ph11.com may share data with its legal, financial, and compliance advisors where necessary for the conduct of ph11.com's business, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of ph11.com's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

All third parties with whom ph11.com shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7Cookies & Tracking Technologies

ph11.com uses cookies and similar tracking technologies to enhance your experience on the Platform, remember your preferences, and analyze how the Platform is used. The following types of cookies are used on ph11.com:

You can manage or disable optional cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ph11.com platform. Strictly necessary and security cookies cannot be disabled as they are essential for the Platform to operate securely.

ph11.com does not use cookies to serve third-party advertising or to track your activity across other websites for advertising purposes.

8Data Retention

ph11.com retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations and gaming regulatory requirements.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of the Philippines.
• Identity Verification Documents: KYC documents are retained for a minimum of five (5) years following account closure or the completion of the transaction for which they were collected.
• Customer Support Records: Communications with our support team are retained for three (3) years from the date of the interaction.
• Technical and Log Data: Server logs and technical data are retained for up to twelve (12) months, after which they are anonymized or deleted.
• Marketing Preferences: Records of your marketing consent or opt-out are retained for the duration of your account and for three (3) years following account closure.

When personal data is no longer required, ph11.com will securely delete or anonymize it in accordance with our internal data disposal procedures.

9Data Security

ph11.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the ph11.com platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using ph11.com.
• Data Encryption at Rest: Sensitive personal data stored on ph11.com's servers — including identity documents and financial information — is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal data is restricted to ph11.com personnel and authorized third parties who have a legitimate need to access it for the purposes described in this Privacy Policy. All staff with access to personal data are subject to strict confidentiality obligations.
• Two-Factor Authentication: ph11.com supports two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorized access.
• Regular Security Audits: ph11.com conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the Platform.
• Incident Response: ph11.com maintains a data breach response plan. In the event of a security incident affecting your personal data, ph11.com will notify you and the National Privacy Commission within the timeframes required by Philippine law.

10Your Data Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by ph11.com:

• Right to Be Informed: You have the right to be informed about how ph11.com collects, uses, and processes your personal data. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data ph11.com holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data ph11.com holds about you. You can update most account information directly through your ph11.com account dashboard.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph11.com's legal obligations to retain certain data as described in Section 8.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You can exercise this right at any time by updating your notification preferences or contacting our support team.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that ph11.com has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact ph11.com's Data Protection Officer using the contact details provided in Section 14. ph11.com will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified of any such extension.

11Children's Privacy

The ph11.com platform is strictly intended for adults aged 21 years and above. ph11.com does not knowingly collect personal data from individuals under the age of 21. The minimum age for participation in casino-style gambling in the Philippines is 21 years, and ph11.com enforces this requirement through mandatory age verification at registration and prior to processing any withdrawal.

If ph11.com becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the original payment source after deducting any applicable processing fees.

If you are a parent or guardian and believe that your child has registered on ph11.com or provided personal data to the Platform, please contact our support team immediately using the contact details in Section 14.

12Third-Party Links

The ph11.com platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites operate independently of ph11.com and are governed by their own privacy policies. ph11.com is not responsible for the privacy practices, content, or security of any third-party websites.

We encourage you to review the privacy policies of any third-party services you access through or in connection with the ph11.com platform. ph11.com's Privacy Policy applies solely to data collected through the ph11.com platform itself.

13Updates to This Privacy Policy

ph11.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the features and services offered on the Platform. When material changes are made, ph11.com will notify registered players by email to their registered email address and by displaying a prominent notice on the ph11.com platform.

The updated Privacy Policy will take effect on the date specified in the notice. Your continued use of the ph11.com platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with the updated Privacy Policy, you must cease using the Platform and may request account closure in accordance with the ph11.com Terms & Conditions.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We recommend reviewing this page periodically to stay informed of any changes.

14Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ph11.com handles your personal data, please contact our Data Protection Officer through the following channel:

If you are not satisfied with ph11.com's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available through official Philippine government channels.

This Privacy Policy was last updated in January 2026 and supersedes all previous versions. ph11.com is committed to protecting your privacy and handling your personal data with the care and respect it deserves.